REPORT Forrester's Now Tech Digital Asset Management For Customer Experience, Q2 2021

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Adapt Your Digital Experiences in the New Retail Reality

Due to the drastic changes in the retail environment in the last two years, the recipe for success in retail is changing. Organizations are being forced to explore new and improved best practices, channels and methods of communication, and new ways to reach and service customers on their terms.

Join this live panel discussion with experts from Salesforce, inriver, Coveo and Bynder, to hear first-hand how your brand can adapt to new practices in the service, marketing and commerce experience to increase market value.

During this session we will discuss:

  • How changes in customer & consumer behaviour will permanently reshape the industry
  • How successful Retail & Consumer Goods brands acquire and retain customers in the new retail reality
  • How leading ISV partners extend Salesforce as they share tips, best practices and success stories
Mike Kingston

Mike Kingston, Enterprise Sales Executive, BynderLinkedIn

Thomas Kerstens

Thomas Kerstens, Regional Sales Director Retail and Consumer Goods, SalesforceLinkedIn

Laurens Van der Keilen

Laurens Van der Keilen, ISV Go-To-Market Lead for Benelux and Nordics, SalesforceLinkedIn

Martin Lourens

Martin Lourens, Alliances and Partners Manager EMEA, inRiverLinkedIn

Valerie Tetu

Valerie Tetu, Commerce Partner Lead EMEA, CoveoLinkedIn

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