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Service & Support

Delivering a dedicated, personalized experience to 2100+ clients across 55 countries

Our three pillars to success

Our teams of customer advocates are always there to provide you with long‑term support that matches the needs of your business now, and as you grow and evolve.

Dedicated onboarding

As the main point of contact until your platform is launched, we collaborate closely with you to set up a future-proof, scalable portal tailored to your business needs. Here at Bynder, we apply industry best practices that have been repeated and perfected over time to provide use-case-driven solutions that help you meet your goals.

  • A dedicated team of true product experts providing personalized consultancy
  • Use-case-driven, customized support to each customer
  • Technical implementation and training
Dedicated onboarding

Customer success

Our goal is the same as yours—driving adoption and ROI. Once your portal is set up, we provide expert advice based on your specific and evolving use-case so you can benefit from our culture of continuous innovation and get the most out of your partnership with Bynder.

  • Deeply consultative approach to building and maintaining your Bynder DAM
  • Customer-inspired product roadmap
  • Advice on strategy, communication, and driving adoption
Customer success

Ongoing customer support

Help is always at hand with our dedicated, in-house support team. Our fast and knowledgeable product and technical experts offer personalized support to make sure your needs are met timely and effectively.

  • Designated Support Engineer
  • 100% in-house support available in English, Dutch, German, and French
  • Easy online access to support via the client portal
Ongoing customer support

Our services

With our professional services, we'll translate your brand strategy and business goals to deliver a customized, enterprise-grade DAM solution and implementation.

DAM Consultancy

Our DAM experts will work collaboratively with you, provide advice, and share best practices on how to make the most of your brand new DAM. Based on their vast experience implementing DAMs for companies in various industries, they will make sure you are ready to hit the ground running in no time.

Theming

With the help of our teams, your Bynder portal can look and feel like an internal application. Leveraging a portal that matches your branding and communicates seamlessly with your other applications will create a consistent user experience and drive user adoption from the onset.

Integration Support

Bynder sits at the heart of your digital ecosystem. Use one of the many pre-built plugins or create custom integrations to position your Bynder portal at the center of your martech stack. Our technical teams will provide SDKs, UI components, and extensive API documentation—along with guidelines and best practices—to help you build successful integrations.

Complete Knowledge Base

Whether you are a seasoned DAM admin or just starting to move your first steps, our extensive Knowledge Base and our public DAM Admin Guide are your go-to places when you need product information. Always up-to-date and readily available online, they are designed to support and empower end-users in your organization.

Ongoing Best Practice and Admin Training Webinars

We provide regular admin training webinars to communicate new functionalities, product features, and best practices. You will also have the chance to take part in customer roundtables, discover inspiring and insightful use cases, and find inspiration on how to drive more ROI from your DAM.

Customer-Facing Roadmaps

At Bynder, we are committed to constantly improving our services and products through new features and functionalities. Be in the know about new product features coming your way and start planning how to implement these into your processes to drive maximum adoption and continue to maximize ROI.


Bynder Services & Support Watch the video

Discover why 2100+ businesses worldwide have chosen Bynder to manage their digital assets

Book a demo with one of our experts and see for yourself how Bynder can help your organization go to market faster while maximizing the impact of your assets.

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What our customers say about us

Bynder Customer Story: TED Watch the video

Bynder customer story ted

TED
Interview with Eduardo Gallegos from PUMA about Bynder Watch the video

Interview with Eduardo Gallegos from PUMA about Bynder

Puma

Frequently asked questions

What can I expect from the Bynder onboarding team?

We have different tailored onboarding packages to make sure the needs of our customers are met effectively and in a way that makes sense based on their specific use-cases.

During the implementation phase, your Bynder Customer Onboarding Manager will be your primary point of contact. Through regular workshops, they will conduct administrator training, provide recommendations and best practices, and be responsible for the configuration of your platform.

Once all expectations are exceeded and your portal is ready for launch, we'll introduce you to your Customer Success Manager, who will make sure you are getting maximum long-term ROI from your Bynder.

Who will I be working with on the Bynder team?

As you move along your journey with Bynder, you will be working with three dedicated teams: onboarding team, customer success, and customer support.

At Bynder, we believe in the importance of providing personalized support and building a deep professional relationship with our customers. That’s why you will be assigned an individual manager at each stage of your journey to make sure the support you receive is personalized and consistently tailored to your needs.

If you need technical support after your portal goes live, our customer support team is always available to troubleshoot and fix any issue you might be experiencing. Completely in-house, the support team provides support in various languages and offers a personalized service to each customer.

What resources should I (the customer) have available for onboarding success?

For successful onboarding, you will need to identify a project manager and a DAM administrator within your teams. They will work closely with our onboarding team during the first stages of the implementation process.

The project manager will be responsible for communicating the DAM internally, coordinating resources, and communicating updates and requirements to Bynder. The DAM administrator will be responsible for training users internally, managing DAM governance, and the day-to-day administration of your brand new DAM.

Depending on the scope of the process and resources available, one person within your organization may fill multiple roles. While at times, other team members will be involved to provide input, such as project sponsors, content owners who have historical knowledge of the asset lifecycle, and technical staff if building custom integrations.


Curious how Bynder can help you?

Our in-house experts can walk you through everything you need to know.

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