Improving the Digital Experience
Learn how today’s leaders are gaining a competitive advantage with Digital Asset Management.
The creative asset engine powering great digital experience
Digital experiences demand growing volumes of high-quality content.Our solution
Scale content production, protect creative bandwidth
Digital experience today is highly visual. Success depends on impactful creative content, delivered quickly and at high volume to support targeting and personalization. Bynder creative automation tools generate the countless asset variations needed for local markets, different ad sizes, customer personas, and testing while empowering digital marketers to iterate their own, on-brand assets.
Your brand has no single source of truth.Our solution
A DAM platform purpose-built for digital experience
A DAM platform from Bynder manifests itself as an enterprise-scale system of record. Powerful metadata-driven and real-time asset referencing, delivered via API and URLs, allows for algorithm-generated personalized content requests. Coupled with DAT (Dynamic Asset Transformation), DAM enables faster, error-free development of web pages and other touchpoints.
Distribution of assets across channels and devices is a constant battle.Our solution
Seamless integration with your existing tech stack
Dynamic Asset Transformation (DAT) from Bynder optimizes image size and format, ensuring a quality, fluid visual experience across device and channel type. A robust ecosystem couples seamlessly with your existing tech stack using more than 60 pre-built connectors, providing a smooth journey from creation to distribution.
By enabling the entire organization to create branded content, our design team went from 7 people to 600 people.Danielle Giroux
Creative Director Watch the video
The ability to filter and use the search engine power of Bynder allows me to quickly find old versions of documents that I need to update. It also solves another big problem because the previous solutions didn’t have a great upload experience.Read their story
We now have a well-coordinated system to get new content out to our valued partners around the world. It’s a resource you use on a regular basis, and we see its value reflected across our retail marketing and through to our retailers.Read their story
What is Digital Experience (DX)?
Digital experience (DX) is the collected responses a user or customer has when interacting with a brand. This includes digital experience platforms such as the company website, apps, social media, and chatbots. In a world that increasingly operates online, marketers must ensure they deliver a great digital customer experience across all touchpoints. This means providing a seamless user experience, fixing any issues quickly, and understanding and adapting to user behaviors. Brands must also ensure that all tools and platforms are secure and customer data is never compromised.
As with customer and user experience, providing a good digital experience helps to build trust, increases customer loyalty and satisfaction, and gives brands a significant competitive advantage. Digital experience management also provides an opportunity to get real-time customer feedback and data insights so brands can respond to issues and improve services.
Creating a cohesive digital experience across all marketing channels is a challenge but using digital experience solutions such as DAM (digital asset management) and CMS (content management systems) can help smooth the journey.
How to create a great digital customer experience
Take the time to understand your customers
Getting a thorough understanding of your customer’s digital preferences and behaviors is a key element of your success when creating a great digital customer experience. Think about what level of support or intervention they might need, which marketing channels they use most and why, what technologies they are comfortable with, and vice-versa.
Think about the customer journey in its entirety. Remove any obstacles, make sure moving between platforms is seamless and offer feedback mechanisms so you can rectify any issues and capitalize on successes.
Make it personal
Where possible, and appropriate, try to personalize your digital customer experience. This could mean sending special offers based on a customer’s behavior or in-session loyalty promotions that are relevant to your user. You might also consider adapting offers based on a customer’s location, or the time of year or day. Anything that makes them feel they are valued as an individual.
Be consistent across all devices and channels
Every digital device and marketing channel you operate must provide a high quality and cohesive user experience. The transition between each element must be fluid and seamless. This helps build confidence in your brand and increases loyalty, brand recognition, and customer satisfaction.
Suggested content for digital experience initiatives
Improving the Digital Experience
Learn how today’s leaders are gaining a competitive advantage with Digital Asset ManagementDownload via the chatbot
DAM for DX solution brief
See how Bynder’s DAM solution helps your organization streamline and automate creative content operations to get ahead of the competition in the digital experience race.Read more
Ready to create, manage and distribute?
Our in-house experts can show you how.Book a demo Watch the video